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Patient Prompt™ Common FAQ's: How is Patient Prompt™ Installed? How Much Does Patient Prompt™ Cost? What Hardware / Software requirements are necessary to operate Patient Prompt™? Does Patient Prompt™ Comply With My Local Privacy Requirements? I run a small practice, is Patient Prompt™ right for me? Can Patient Prompt™ send out reminders in a language other than English? What kind of reminders can Patient Prompt™ Send? Do I have to send all three reminders? (Voice, Email, Text) What phone number does the patient see on their call display when Patient Prompt™ calls?
How is Patient Prompt™ Installed? We do all of the work! Patient Prompt™ uses remote control technology to install and configure North America's most advanced patient appointment reminder application. Subscribers are invited to sit back and watch the installation process. After installation, the remote control client is automatically removed from your PC, thus ensuring no one can connect to your system without your knowledge. How Much Does Patient Prompt™ Cost? Patient Prompt’s™ monthly charge is the most competitive in North America. With charges as low as .20 cents per call (Personal edition), Patient Prompt™ will reduce office overhead and more than pay for itself each month. In addition, we require no contract or long term commitment, there are no hidden fees, and you may cancel our service anytime. We know you’ll love our service, but if for any reason you're not satisfied, Patient Prompt™ comes with a 30 day Money-Back Guarantee. To discover how Patient Prompt™ can start saving you money, contact our sales department today! What Hardware / Software requirements are necessary to operate Patient Prompt™? Patient Prompt™ is designed to run on Microsoft Windows® (NT,XP,Vista,2000,2003) and Macintosh computers (coming soon) No additional hardware is required. If your office has an internet connection, we will do all the rest. Patient Prompt™ is compatible with all popular medical scheduling applications. Our technical support team will install, configure and test your existing application to ensure that it will run seamlessly with Patient Prompt™. Does Patient Prompt™ Comply With My Local Privacy Requirements? PatientPrompt™ is 100% compliant with both US & Canadian privacy regulations (PEPIDA & HIPAA). Please visit our privacy page for more information. How Does Patient Prompt™ Differ From Existing Appointment Reminder Software? Patient Prompt’s™ patent-pending technology is the only appointment confirmation application that truly integrates with your existing scheduling software so that no human input is required. Once a patient is contacted, their appointment confirmation is instantly updated into your scheduler in real time. All other applications require an added step of manually inputting patient responses into your scheduler. Please click here for more information Patient Prompt™ also represents exceptional value, providing you with the most advanced calling features available. Our (((Smart Calling Technology)))™ is so intuitive it knows when to call, the best number to call, and recognizes the difference between an answering machine and a human voice. More effective calling capabilities translate into increased revenue and decreased patient cancellations and no shows. I run a small practice, is Patient Prompt™ right for me? Patient Prompt™ is suitable for practices big or small. Smaller practices appreciate the reduced overhead and time saving efficiency of Patient Prompt™. Maintaining proper patient communication contributes to higher patient satisfaction, decreased appointment cancellations and increased office revenue. Can Patient Prompt™ send out reminders in a language other than English? Yes. Patient Prompt™ clients are located all across North America, representing a variety of cultural diversities. Patient Prompt™ will be configured to meet your specific needs. The flexibility of our system allows us to tailor Patient Prompt™ to speak in a variety of languages. What kind of reminders can Patient Prompt™ Send? Patient Prompt™ can send reminders via Voice, E-Mail and Text Message to a cell-phone (SMS). The contents of our reminders can be completely customized. You can even define what you want our calls to say and how to solicit confirmation from your patients. Why not send yourself a sample reminder call right now? You'll receive a sample call, e-mail and SMS, all within seconds. Do I have to send all three reminders? (Voice, Email, Text) Our research shows that patients are more likely to attend an appointment when they are reminded multiple times, through a variety of means. Our E-Mail messages contain a link which allows long-term planners to add the appointment into their calendar and plan around it. Voice calls are effective for people that do not use the computer or would rather confirm a few days prior. SMS Messages (Text messages to a cell-phone) are extremely powerful as they can be delivered anywhere in the world within 10 seconds. Scheduling an SMS to be delivered within 90 minutes leading up to the appointment helps people remember that it’s time to pack up and go. What phone number does the patient see on their call display when Patient Prompt™ calls? Patients will think that the calls are originating from your office. The "CallerID" on the patient's phone will be the main number of your clinic. Why not send yourself a sample reminder call right now? You can change the CallerID for the call to see what we're talking about
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